The Captain, Shophouse is responsible for supervising daily restaurant service, coordinating waitstaff, welcoming guests, taking orders, and ensuring food and beverages are delivered accurately and promptly. Candidates should have previous experience in a hotel or quality restaurant, strong knowledge of service standards, and good communication skills. Fluency in English is generally required; additional languages are an advantage. The role requires a professional appearance, sound product knowledge, attention to detail, and the ability to remain calm during busy periods. The successful candidate is expected to coach team members, handle guest requests and complaints tactfully, maintain cleanliness and service procedures, and support Shangri-La's standards for warm, personalized hospitality.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia and recognized for warm, family-style service. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a well-established luxury hotel located near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, gardens, and wellness services. The property is known for its extensive facilities and high standards in guest service. Employees typically work in a multicultural environment and receive opportunities to develop their hospitality, operational, and leadership skills. The company emphasizes genuine care, professionalism, teamwork, service excellence, and creating memorable experiences for guests.
Singapore is a compact, highly developed island city with strong opportunities in hotels, restaurants, tourism, aviation, finance, technology, healthcare, and retail. Its culture is multicultural, shaped by Chinese, Malay, Indian, and international communities, with English widely used at work. The lifestyle is convenient and safe, supported by excellent public transport, diverse food, shopping, parks, and entertainment. Living costs, especially rent, are relatively high, so accommodation and commuting should be planned carefully. Foreign hospitality workers generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and sector rules. The employer normally submits the application, while approval is handled by Singapore's Ministry of Manpower. New arrivals should arrange suitable housing, understand employment conditions, and budget for deposits, healthcare, transport, and daily expenses.
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