Service Centre Officer

Job Description

The Service Centre Officer handles guest calls and requests, provides accurate information, coordinates with departments such as Housekeeping, Engineering and Food & Beverage, and follows up to ensure service standards are met. The role typically requires a secondary-school qualification, hotel or customer-service experience, good telephone manners, computer literacy and strong communication skills in English and Cantonese; Mandarin may be an advantage. The successful candidate should be organised, attentive, calm under pressure and comfortable working rotating shifts, weekends and public holidays. A genuine hospitality mindset, professional presentation and the ability to resolve guest concerns courteously are expected.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group known for personalised service, elegant properties and strong Asian roots. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La places considerable emphasis on warm guest care, cultural understanding and creating memorable experiences. Its Hong Kong properties serve business travellers, leisure guests, families and major events, offering opportunities across front office, food and beverage, housekeeping, engineering and corporate functions. Employees are generally expected to demonstrate professionalism, teamwork, discretion and a consistent commitment to the group’s service standards. Working for Shangri-La can provide exposure to international guests, structured hotel operations and potential career development within a global luxury brand.

Destination Guide

Hong Kong is a compact, highly connected destination with major opportunities in hotels, tourism, finance, retail, technology, education and professional services. Although the territory includes Hong Kong Island, Kowloon and the New Territories, it feels more like a busy international city than a traditional island resort. Cantonese is the main local language, while English is widely used in business and hospitality; Mandarin is also valuable. Life is fast-paced, safe and convenient, with excellent public transport, diverse restaurants, shopping, hiking trails and beaches. Rents can be high, so many newcomers share accommodation or live outside central districts. Overseas employees normally need an employment visa sponsored by their employer, with approval depending on qualifications, salary and the role’s business need. Applicants should confirm visa, medical and document requirements before relocating. Public healthcare is available, but private insurance is recommended.