The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, efficient coordination between departments, and prompt resolution of complaints or emergencies. Requirements typically include a diploma or degree in hospitality or a related field, previous experience in hotel front office or guest relations, strong communication skills, and familiarity with hotel systems. The successful candidate is expected to be guest-focused, well presented, calm under pressure, commercially aware, and flexible to work rotating shifts, weekends, and public holidays. Leadership ability, sound judgement, and knowledge of luxury-service standards are important for representing Shangri-La professionally.
Shangri-La is an international luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. Its properties are known for personalised service, comfortable surroundings, strong food and beverage offerings, and a distinct sense of Asian hospitality. Shangri-La Singapore is a large luxury hotel near Orchard Road, serving leisure travellers, business guests, groups, and events. Employees generally work in a service-led environment with structured operating standards, multicultural teams, and opportunities to develop careers across the wider hotel group. The company places emphasis on guest satisfaction, teamwork, professional presentation, operational consistency, and creating memorable experiences.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics, and retail. Its culture is multicultural, with Chinese, Malay, Indian, and international influences reflected in food, festivals, language, and daily life. The lifestyle is safe, efficient, and highly urban, with excellent public transport, reliable services, shopping, nightlife, parks, and diverse dining. Accommodation and everyday expenses can be high, especially near the city centre, so checking housing and benefits before relocating is important. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. The employer normally handles the application, while approval is subject to government requirements. New arrivals should arrange suitable accommodation, healthcare coverage, banking, and local registration before starting work.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...