The Reservation Executive manages guest room reservations through telephone, email, online channels and hotel systems. Requirements typically include a diploma or degree in hospitality, tourism or a related field, previous reservations or front-office experience, good English communication skills and confidence using reservation software and office applications. Knowledge of hotel room types, rates, packages and policies is important. The successful candidate is expected to respond promptly and accurately, convert enquiries into bookings, maintain reservation records, coordinate with Front Office and Revenue teams, and provide warm, professional service. Flexibility for shifts, weekends and public holidays is expected, along with strong attention to detail, sales awareness and the ability to remain calm during busy periods.
Shangri-La Group is a luxury hospitality company founded in Asia and recognised for its hotels, resorts and residences across the world. The group operates properties under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. Its reputation is built around warm Asian hospitality, personalised guest service and well-established standards in accommodation, dining, meetings and wellness. Shangri-La Singapore is a landmark urban resort set among extensive gardens near Orchard Road. It offers guest rooms and suites, restaurants, event facilities, recreational amenities and a strong focus on service excellence. Employees typically work in a multicultural environment with opportunities to develop through operational training and international hospitality experience. The company places importance on professionalism, teamwork, guest satisfaction and creating memorable stays for both business and leisure travellers.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology and retail. Hotel roles are available in reservations, front office, food and beverage, housekeeping, events and revenue management, although competition can be high. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Singapore offers excellent public transport, safety, healthcare and international dining, but housing and everyday expenses are relatively high. Employees commonly live in apartments or shared accommodation near MRT lines. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and role. Employers normally submit the application to Singapore's Ministry of Manpower. Candidates should confirm pass eligibility, medical requirements, accommodation costs and employment benefits before relocating.
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