Sales Manager

Job Description

The Sales Manager is responsible for driving room, event, corporate and group business for Shangri-La in Malaysia. Candidates typically need a degree or diploma in hospitality, business, marketing or a related field, together with several years of hotel sales experience. Strong knowledge of local and international markets, account management, negotiation and revenue generation is expected. The successful candidate should be confident in building client relationships, preparing sales plans, conducting property visits, attending trade events and meeting revenue targets. Excellent communication, presentation and organizational skills are essential, along with professional English and preferably additional language ability. Flexibility, teamwork, market awareness and a customer-focused approach are important in a luxury hospitality environment.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognized for warm Asian hospitality, high service standards and distinctive properties in major cities and resort destinations. Its Malaysian portfolio has included well-known hotels and resorts serving business travelers, leisure guests, families, meetings and events. Shangri-La places strong emphasis on guest satisfaction, professional development, teamwork and culturally respectful service. Employees commonly work in a structured international environment with opportunities to develop careers across hotel operations, sales, food and beverage, finance and corporate functions. Depending on the property, benefits may include service charge, staff meals, accommodation support, medical coverage, discounted stays and performance incentives.

Destination Guide

Malaysia offers opportunities in hotel sales, reservations, events, food and beverage, guest services and resort operations, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is the best-known island destination, with a relaxed lifestyle, beaches, island excursions and a strong resort economy. Penang combines heritage, food culture and urban convenience, while Sabah provides access to marine activities, diving and nature tourism. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in festivals, cuisine and daily life. Living costs are generally moderate, although central Kuala Lumpur and popular resort areas can be more expensive. Foreign employees normally require employer-sponsored approval and an Employment Pass before starting work. Employers usually guide the application, but candidates should confirm qualifications, contract terms, tax obligations, accommodation and dependent-pass options before relocating.