Team Leader (The Line)

Job Description

The Team Leader at The Line restaurant is responsible for guiding the service team, coordinating daily operations, welcoming guests, taking orders, maintaining service standards and resolving guest concerns. Candidates typically need hospitality or restaurant experience, strong communication skills and the ability to lead a multicultural team in a busy, luxury hotel environment. Knowledge of food and beverage service, hygiene standards and point-of-sale systems is expected. The successful candidate should be guest-focused, well organised, calm under pressure and willing to work rotating shifts, weekends and public holidays. A relevant hospitality qualification and experience in an international hotel or buffet restaurant would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for its warm Asian hospitality, personalised guest service and high-quality accommodation, dining and wellness experiences. Shangri-La Singapore is a well-established luxury hotel set in extensive gardens near Orchard Road. It offers guestrooms, suites, restaurants, event facilities, wellness services and family amenities. The Line is one of the hotel’s signature dining venues, recognised for its broad international buffet and live cooking stations. Employees work in a multicultural environment with opportunities for training, career development and progression within the wider Shangri-La network.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hotels, restaurants, tourism, aviation, retail, finance and technology. Hospitality roles are commonly available in luxury hotels, resorts, restaurants and event venues, although competition can be strong. The culture is multicultural, English is widely used and punctuality, professionalism and respect are valued. Life is convenient, safe and modern, with excellent public transport, diverse food, shopping and abundant urban attractions. Accommodation and daily expenses, especially rent, can be high, so employees should review salary, service charge and housing costs carefully. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Candidates should secure a written offer and approved pass before relocating; the employer usually manages the application process.