The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and club-floor guests. Requirements typically include a hospitality or hotel-management background, several years of experience in front office, guest relations, or executive lounge operations, strong English communication, and good knowledge of hotel systems. Fluency in Indonesian is advantageous. The successful candidate is expected to lead and train colleagues, maintain excellent service standards, handle guest requests and complaints professionally, coordinate with housekeeping, food and beverage, and front office teams, and monitor lounge presentation, amenities, and profitability. Flexibility, cultural awareness, attention to detail, and a polished professional manner are essential.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, personalized guest service, and high standards of comfort and dining. Shangri-La properties commonly provide extensive training, career development, staff benefits, and opportunities for international mobility. In Indonesia, the group has operated prominent hotels and resorts, serving business travelers, leisure guests, families, and diplomatic or corporate clients. Employees are generally expected to demonstrate genuine care, professionalism, teamwork, discretion, and strong attention to detail while representing the company’s service culture.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, and other resort islands, with roles in hotels, restaurants, tourism, events, and guest services. Jakarta, on Java, is the main corporate and business hub, while Bali is more leisure-focused and internationally oriented. Indonesian culture values politeness, hospitality, community, and respect for local customs; modest dress and considerate behavior are appreciated. Lifestyle costs vary, with Jakarta and Bali generally more expensive than smaller cities. Foreign nationals normally need an employer-sponsored work permit and the appropriate work visa, and should not work on a tourist visa. Employers may assist with permits, accommodation, insurance, and relocation, but this must be confirmed in the contract. Learning basic Indonesian is highly useful for daily life and workplace integration.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...