Learning & Development Manager

Job Description

The Learning & Development Manager is expected to plan, coordinate and evaluate training programmes for colleagues, support Shangri-La’s service standards and identify development needs across the property. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should be confident delivering workshops, coaching managers, maintaining training records and measuring programme effectiveness. Strong communication, presentation and organisational skills are essential, along with an understanding of Malaysian employment practices and hospitality operations. A professional, approachable attitude and the ability to work with colleagues from diverse cultural backgrounds are important.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalised service, strong guest-care standards and its Asian heritage, reflected in the Shangri-La hospitality philosophy. Properties commonly offer accommodation, restaurants, wellness facilities, meetings and events, and leisure experiences. In Malaysia, Shangri-La has established hotel operations in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in multicultural teams and receive opportunities to develop careers across hotel departments and properties. Benefits for management roles may include service charge, accommodation or relocation support, meals, medical coverage and staff discounts, although the exact package depends on the employing property and contract.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, education, technology and shared services. For resort-based work, islands and coastal destinations such as Langkawi, Penang, Tioman, Redang and parts of Sabah provide a relaxed lifestyle, beaches and strong tourism demand. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions; English is widely used in hospitality, although learning basic Malay is helpful. Living costs vary, with Kuala Lumpur generally more urban and expensive than smaller resort locations. Foreign employees normally need an employment pass sponsored by the employer, and should not begin work until approval is granted. Employers usually guide the application and may provide accommodation, flights, insurance or relocation assistance. Candidates should confirm salary, service charge, housing, contract length, medical benefits and visa responsibilities before accepting an offer. Public transport is good in cities, while island living may require scooters or taxis.