The Family Experience Host creates enjoyable, safe and memorable experiences for children and families at Shangri-La Hong Kong. Responsibilities may include welcoming guests, organising family activities, supervising children, supporting themed events and explaining hotel facilities. Candidates should have strong communication and interpersonal skills, a warm and energetic personality, and experience in childcare, hospitality, recreation or guest services. The role requires patience, creativity, good organisation and confidence working with children from different cultural backgrounds. Candidates must maintain high safety and hygiene standards, respond professionally to parents’ needs and work flexible shifts, including weekends and public holidays. First-aid, childcare or relevant hospitality training would be advantageous.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe and other international markets. The group is recognised for personalised service, Asian-inspired hospitality and its signature Shangri-La brand, alongside brands such as Kerry Hotels, JEN by Shangri-La and Traders. Its properties typically offer accommodation, restaurants, banqueting, wellness facilities and family-focused guest experiences. Shangri-La places strong emphasis on service quality, cultural understanding, employee development and creating welcoming environments for guests. In Hong Kong, the company operates prominent luxury hotels and provides career opportunities across rooms, food and beverage, events, guest relations, recreation and corporate functions. Benefits and working conditions vary by property and position, but hospitality employees may receive meals, training, staff discounts and other company benefits.
Hong Kong is a compact international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport and a fast-paced lifestyle. Hospitality offers opportunities in luxury hotels, restaurants, events, tourism and guest services, while finance, technology, retail, education and healthcare are also major employment sectors. Cantonese is the local language, but English is widely used in hotels and business; Mandarin is also valuable. Residents enjoy diverse food, shopping, nightlife, hiking, beaches and easy access to nearby islands and mainland China. Housing is expensive, so applicants should compare salary with rental costs and commuting time. Overseas professionals generally need an employment visa sponsored by an employer, with approval depending on qualifications, experience and the role’s requirements. Employers may assist with documentation, but candidates should confirm visa support, accommodation, medical coverage and relocation benefits before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...