Front Office Executive

Job Description

The Front Office Executive welcomes guests, handles check-in and check-out, manages reservations and room information, responds to enquiries, processes payments, and coordinates with housekeeping and other departments. Candidates typically need a diploma or certificate in hotel management, hospitality, or a related field, along with relevant hotel front-office experience. Strong communication, customer-service, organisational, and problem-solving skills are expected. The role requires a professional appearance, attention to detail, confidence using hotel property-management systems, and the ability to work shifts, weekends, and public holidays. English is generally required; knowledge of Malay or other languages is advantageous. Candidates should be calm under pressure and committed to Shangri-La’s service standards.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is known for warm Asian hospitality, personalised guest service, attractive resort settings, and high standards in food and beverage, accommodation, wellness, and events. In Malaysia, Shangri-La properties operate in locations including Kuala Lumpur, Penang, Kota Kinabalu, and other leisure destinations. Employees typically work in an international environment with opportunities for customer-service training, cross-department experience, and career progression within the wider hotel group. Specific duties, benefits, and compensation vary according to the property, experience level, and employment contract.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and coastal resort areas. Langkawi is the country’s best-known island destination, combining beaches, rainforest, island activities, and a relaxed resort lifestyle. Penang offers a livelier mix of heritage streets, food culture, beaches, and urban amenities, while Sabah provides access to diving, mountains, and nature tourism. Local culture is multicultural, shaped by Malay, Chinese, Indian, Indigenous, and international communities. Living costs vary, with resort islands sometimes having higher rents and fewer services than major cities. Foreign employees generally need an employment pass sponsored by the employer, and should not begin work before approval. Employers normally assist with documentation. Applicants should confirm salary, accommodation, meals, transport, medical coverage, contract terms, and work location before relocating.