The Channels Assurance Team Lead is expected to oversee assurance activities for UOB’s digital and transactional banking channels, including control checks, service monitoring, issue investigation, incident follow-up and coordination with technology, operations and risk teams. Candidates should typically have a bachelor’s degree in information technology, computer science, business or a related discipline, together with several years of experience in digital banking, channel operations, technology controls, testing or service assurance. Strong knowledge of banking processes, risk management, governance and incident management is important. The role requires leadership, analytical thinking, clear communication, attention to detail and the ability to manage multiple stakeholders while ensuring reliable, secure and compliant customer services.
United Overseas Bank (UOB) is a major Singapore-based bank with operations across Southeast Asia, including Indonesia, Malaysia, Thailand and Vietnam, as well as other international markets. Established in 1935, the group provides personal and business banking, wealth management, commercial banking, corporate banking and investment services. UOB Indonesia serves individuals, affluent customers, small and medium-sized enterprises and large corporations through branches and digital channels. The bank focuses on responsible growth, customer service, technology-led banking and strong risk and regulatory standards. Its Indonesian operations are supported by teams in areas such as digital banking, operations, technology, finance, risk, compliance and relationship management. Employees generally work in a structured, multinational environment with opportunities to collaborate across markets and develop expertise in banking, technology and customer-focused financial services.
Indonesia offers varied career opportunities across Java, Bali, Sumatra, Kalimantan and Sulawesi. Jakarta, on Java, is the main financial and corporate centre and offers the strongest prospects in banking, technology, consulting and multinational companies; UOB’s role is based in Central Jakarta. Bali provides opportunities in tourism, hospitality, digital services and expatriate-focused businesses, while Batam and parts of Sumatra support manufacturing, logistics, energy and trade. Indonesian culture values hospitality, community, respect for hierarchy and religious diversity. Lifestyle ranges from busy urban living and extensive commuting in Jakarta to a slower, more outdoor-oriented pace on Bali and other islands. Foreign employees generally need an employer-sponsored work permit and appropriate stay visa; working without authorization is not permitted. Relocation planning should include housing, healthcare, taxes, transport, language and local registration requirements.
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