Leading Hand

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Leading Hand supports the supervisor by coordinating daily warehouse activities, allocating work, monitoring productivity, and helping ensure freight is received, stored, picked, packed, and dispatched accurately and safely. Candidates are generally expected to have warehouse or logistics experience, strong teamwork and communication skills, attention to detail, and the ability to guide colleagues in a fast-paced environment. Experience with warehouse management systems, scanning equipment, manual handling procedures, and workplace health and safety is advantageous. A forklift licence may be required depending on the site. DHL expects candidates to demonstrate reliability, initiative, customer focus, and a willingness to work shifts, meet operational targets, and follow company policies.

About the employer

DHL is a global logistics and supply chain company operating across international express delivery, freight forwarding, contract logistics, e-commerce, and mail services. In Australia, DHL supports businesses with warehousing, transport, distribution, customs, and time-critical delivery solutions. The company operates as part of DHL Group and employs a large workforce across warehouses, airports, offices, and customer sites. Its operations rely on safety, service quality, technology, sustainability, and efficient movement of goods. A Leading Hand role typically sits within DHL's warehouse or contract logistics operations, helping frontline teams meet customer, productivity, and compliance requirements. DHL generally offers structured training, opportunities for progression, and an inclusive workplace environment, although exact benefits and conditions vary by business unit, location, roster, and employment agreement.