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Guest Experience Expert (Full-Time)

Australia Four Points by Sheraton Sydney Central Park Approximately AUD $55,000–$65,000 per year plus superannuation, or around AUD $27–$32 per hour depending on experience, awards, and shift loadings*
Job Description

The Guest Experience Expert supports guests throughout their stay, including welcoming visitors, handling check-in and check-out, responding to questions, processing payments, managing requests, and resolving concerns professionally. The role may also involve promoting hotel services, coordinating with housekeeping and other departments, and maintaining accurate records. Candidates are generally expected to have strong communication and customer-service skills, a polished and friendly manner, attention to detail, reliable teamwork, and the flexibility to work rotating shifts, weekends, and public holidays. Previous hotel, reception, reservations, or hospitality experience is helpful, while a positive attitude, confidence using computer systems, and the ability to remain calm under pressure are highly valued.

Company Info

Four Points by Sheraton Sydney, Central Park is a contemporary Marriott International hotel located in the Central Park precinct near Sydney’s CBD, Broadway, universities, shopping, dining, and public transport. The hotel serves business travellers, leisure guests, groups, and visitors attending events in the city. As part of the Four Points by Sheraton brand, it focuses on approachable service, comfortable accommodation, practical amenities, and a relaxed social atmosphere. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous global markets. Employees typically work in a multicultural environment with access to structured service standards, training, and potential career opportunities across Marriott properties.

Destination Guide

Australia offers hospitality opportunities in hotels, restaurants, resorts, cafés, events, and tourism, particularly in Sydney, Melbourne, Brisbane, Perth, and regional destinations. Workplace culture is generally friendly, direct, team-oriented, and focused on customer service, punctuality, and workplace safety. Lifestyle varies from busy city living to relaxed coastal or regional communities, with excellent beaches, outdoor activities, and a multicultural food scene. Eligible applicants may use a Working Holiday visa, employer-sponsored visa, or another work-authorised pathway; requirements depend on nationality, qualifications, age, and occupation. Before relocating, arrange appropriate visa approval, accommodation, tax and banking arrangements, health insurance, and an Australian tax file number. Sydney living costs, especially rent and transport, can be high, so budgeting carefully is important.