Product Manager - Customer Service Development Department, Product Development Division, Rakuten Payment, Inc.(Secondment)

Role summary

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This role leads product planning and development for customer-service functions within Rakuten Payment, including identifying customer and business needs, defining requirements, coordinating with engineering and operations teams, and improving service quality and usability. Candidates are expected to have product management or project experience, strong communication and stakeholder-management skills, and the ability to analyze issues and prioritize solutions. Experience with digital payments, customer support platforms, mobile applications, or web services is advantageous. Japanese proficiency is likely important because the role involves close collaboration with Rakuten Payment teams and Japanese-speaking stakeholders. The successful candidate should be organized, customer-focused, commercially aware, and comfortable working across departments in a fast-moving technology environment.

About the employer

Rakuten is a major Japanese internet and technology group with businesses spanning e-commerce, fintech, mobile communications, digital content, travel, and online advertising. Its ecosystem connects services such as Rakuten Ichiba, Rakuten Card, Rakuten Pay, Rakuten Bank, and Rakuten Mobile, allowing customers to earn and use points across multiple platforms. Rakuten Payment, Inc. operates payment-related services, including Rakuten Pay and other solutions for consumers and merchants. The company promotes an international, entrepreneurial working environment and employs people from many countries, although Japanese is often essential for roles serving the domestic market. Employees typically work in cross-functional teams involving product, engineering, marketing, operations, and customer-support specialists. This position is a secondment to Rakuten Payment and focuses on improving customer-service products within its product development organization.