Product Manager - Customer Service Development Department, Product Development Division, Rakuten Payment, Inc.(Secondment)

Job Description

This role leads product planning and development for customer-service functions within Rakuten Payment, including identifying customer and business needs, defining requirements, coordinating with engineering and operations teams, and improving service quality and usability. Candidates are expected to have product management or project experience, strong communication and stakeholder-management skills, and the ability to analyze issues and prioritize solutions. Experience with digital payments, customer support platforms, mobile applications, or web services is advantageous. Japanese proficiency is likely important because the role involves close collaboration with Rakuten Payment teams and Japanese-speaking stakeholders. The successful candidate should be organized, customer-focused, commercially aware, and comfortable working across departments in a fast-moving technology environment.

Company Info

Rakuten is a major Japanese internet and technology group with businesses spanning e-commerce, fintech, mobile communications, digital content, travel, and online advertising. Its ecosystem connects services such as Rakuten Ichiba, Rakuten Card, Rakuten Pay, Rakuten Bank, and Rakuten Mobile, allowing customers to earn and use points across multiple platforms. Rakuten Payment, Inc. operates payment-related services, including Rakuten Pay and other solutions for consumers and merchants. The company promotes an international, entrepreneurial working environment and employs people from many countries, although Japanese is often essential for roles serving the domestic market. Employees typically work in cross-functional teams involving product, engineering, marketing, operations, and customer-support specialists. This position is a secondment to Rakuten Payment and focuses on improving customer-service products within its product development organization.

Destination Guide

Japan offers strong opportunities in technology, fintech, software engineering, consulting, manufacturing, education, tourism, and international business. Tokyo has the largest concentration of professional roles, while Osaka, Nagoya, Fukuoka, and Sapporo can offer lower living costs and growing technology markets. Japanese workplace culture values punctuality, preparation, teamwork, respect for hierarchy, and careful communication. Daily life is safe and convenient, with excellent public transport, reliable services, and varied food and entertainment, though Tokyo housing and commuting can be expensive. Foreign professionals generally need an employer-sponsored work visa, commonly an Engineer/Specialist in Humanities/International Services visa; eligibility depends on education, experience, and the position. Employers often support sponsorship and relocation, but candidates should confirm housing, taxes, insurance, and language expectations. Learning Japanese greatly improves workplace integration and everyday life, even when English is used professionally.