The Performance Manager is responsible for monitoring and improving operational performance across Qantas Ground Services activities. The role typically involves analysing service, safety, punctuality and productivity data; preparing performance reports; identifying operational issues; and working with airport teams, airlines and other stakeholders to deliver improvement plans. Candidates are expected to have experience in airport, aviation, logistics or operational performance management, strong analytical and reporting skills, and confidence working with multiple stakeholders. Good communication, commercial awareness, problem-solving ability and knowledge of safety and compliance requirements are important. The successful candidate should be organised, results-focused and comfortable working in a fast-paced environment where operational priorities can change quickly.
Qantas Ground Services Pty Limited is part of the Qantas Group and provides airport ground-handling services supporting passenger and aircraft operations. Its work can include check-in, baggage handling, ramp services, aircraft presentation, loading coordination and other activities that help flights depart safely and on time. The company operates in a highly regulated, customer-focused environment and works closely with Qantas, partner airlines, airports and aviation service providers. Employees are expected to maintain strong safety standards while delivering reliable service during busy and sometimes unpredictable operating conditions. As a major Australian aviation employer, Qantas Ground Services offers opportunities across airport operations, customer service, supervision, safety, training and performance improvement. The organisation values teamwork, operational discipline, accountability and a positive experience for both passengers and airline customers.
Australia offers aviation, logistics, tourism, hospitality, healthcare, technology, construction and professional-services opportunities, with major employment centres in Sydney, Melbourne, Brisbane, Perth and Adelaide. Its culture is generally informal, multicultural and direct, with strong emphasis on fairness, personal space and workplace safety. Lifestyle varies from busy city living to coastal, regional and outdoor environments; housing costs are high in Sydney and Melbourne, while some regional areas are more affordable. Skilled workers may explore employer-sponsored visas, the Skilled Independent or State/Territory Nominated pathways, and working-holiday options where eligible. Visa requirements depend on occupation, qualifications, age, English ability and sponsorship. Relocating involves arranging work rights, health insurance, tax registration, banking and accommodation. Airport roles may require background checks, security clearances, shift work, weekend availability and reliable transport. Australia is geographically vast, so choosing a city near the employing airport is important.
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