The Consultant Staff and Duty Travel role supports Qantas employees with staff-travel and duty-travel bookings, changes, eligibility questions, and travel-policy guidance. Applicants are generally expected to have airline, travel, reservations, or customer-service experience, strong communication skills, attention to detail, and confidence using booking or reservation systems. The successful candidate should provide accurate, timely, and friendly service while handling confidential employee information and resolving travel issues under pressure. Flexibility may be required to work rostered hours, including weekends or public holidays. Knowledge of airline procedures, fares, ticketing, and employee travel benefits would be advantageous.
Qantas Airways Limited is Australia’s largest airline and one of the world’s longest-operating carriers. Founded in 1920, the Qantas Group operates domestic and international passenger services, regional routes, freight operations, loyalty programs, and aviation-related businesses. Its main brands include Qantas and Jetstar, serving destinations across Australia, New Zealand, Asia, Europe, North America, and the Pacific. Qantas employs people across cabin crew, flight operations, engineering, airport services, technology, corporate functions, and customer support. The company places strong emphasis on safety, operational reliability, customer service, inclusion, and connecting Australia with the world. Employees may also receive industry-related travel benefits, subject to eligibility and company policy.
Australia is an island continent with strong employment opportunities in aviation, tourism, healthcare, construction, technology, education, logistics, and professional services. Major job markets include Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, while regional areas may offer opportunities and migration incentives. Australian workplace culture is generally informal, direct, safety-conscious, and respectful of work-life balance. Lifestyle options range from busy cities and beaches to quieter regional communities, with outdoor activities widely valued. Living costs can be high, particularly in Sydney and Melbourne. Most overseas workers need an appropriate visa, such as a skilled, employer-sponsored, working holiday, or temporary graduate visa. Applicants should check eligibility, English-language requirements, health and character rules, and occupation lists through the Australian Department of Home Affairs. Relocation planning should include housing, healthcare, tax, transport, and superannuation arrangements.
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