Guest Experience Expert - Receptionist

Job Description

The Guest Experience Expert – Receptionist welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides local information, and resolves concerns professionally. Candidates should have strong communication and customer-service skills, a pleasant and confident manner, basic computer ability, and good spoken and written English. Previous hotel or front-office experience is helpful, although suitable hospitality graduates may be considered. The role requires flexibility for rotating shifts, weekends and public holidays, attention to detail, teamwork, professional grooming, and the ability to remain calm while managing multiple guest needs. Familiarity with Marriott systems and additional languages would be advantageous.

Company Info

Aloft Kuala Lumpur Sentral is a modern, lifestyle-focused hotel operated under Marriott International’s Aloft brand. Located beside KL Sentral, Kuala Lumpur’s main transportation hub, the hotel serves business travellers, leisure guests, families and visitors attending city events. Aloft properties are known for contemporary design, energetic social spaces, technology-friendly services, music-led programming and an informal approach to hospitality. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and extensive opportunities for training, mobility and career development. Employees typically work in a multicultural environment and follow Marriott standards for guest service, safety, ethics and professional conduct. Benefits and employment conditions vary according to Malaysian law, the hotel’s policies and the individual employment contract.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, retail, tourism, technology, finance and shared-service centres. Kuala Lumpur is the main urban employment hub, while Langkawi, Penang, Sabah and Sarawak provide strong tourism and resort careers. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; politeness, modest presentation and respect for religious practices are important. Lifestyle costs are generally moderate, with Kuala Lumpur offering convenient public transport, shopping and international dining, while island destinations provide beaches and a slower pace. Foreign workers normally need an employer-sponsored Employment Pass or another approved work permit before starting employment; working on a tourist visa is not permitted. Candidates should confirm sponsorship, salary, accommodation, insurance and relocation support with the employer. New arrivals should budget for deposits, transport, documentation and initial living expenses.