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Guest Experience Agent/ Telephone Operator

United Arab Emirates The Dubai EDITION AED 4,000–6,500 per month, often with service charge, accommodation or housing allowance, transport, meals, and medical benefits*
Job Description

The Guest Experience Agent/Telephone Operator supports guests throughout their stay by answering calls, handling requests, providing accurate hotel and local information, coordinating with departments, and recording guest preferences or concerns. Candidates should have strong verbal communication, a professional telephone manner, good English, basic computer skills, and previous experience in hotel guest services, front office, or a call-centre environment. Arabic or other languages may be advantageous. The role requires flexibility for shifts, weekends, and holidays, along with a calm, courteous, and service-focused approach. The successful candidate is expected to respond promptly, protect guest confidentiality, resolve issues efficiently, and represent The Dubai EDITION's luxury standards at every interaction.

Company Info

The Dubai EDITION is a luxury lifestyle hotel in Downtown Dubai, operated under Marriott International's EDITION brand. The brand combines Marriott's global hospitality expertise with distinctive design, locally inspired experiences, high-quality dining, and personalised service. The hotel caters to leisure travellers, business guests, and visitors attending events in one of Dubai's most prominent districts. Employees work in a polished, guest-focused environment where communication, discretion, teamwork, and attention to detail are highly valued. As part of Marriott International, the property may offer structured training, internal career opportunities, and access to global hospitality programmes. The Dubai EDITION is known for its contemporary atmosphere and emphasis on creating memorable, individualised stays rather than providing only traditional hotel services.

Destination Guide

The United Arab Emirates is not an island, but it offers strong hospitality, tourism, retail, aviation, events, and service-sector job opportunities, especially in Dubai and Abu Dhabi. The culture blends Emirati traditions with a large international community; modest dress, respectful behaviour, and awareness of Islamic customs are important. Dubai provides a fast-paced lifestyle, modern transport, beaches, shopping, restaurants, and extensive entertainment, although housing and daily expenses can be high. Most overseas employees need employer sponsorship and a residence visa, with the company typically arranging work permits, medical tests, Emirates ID, and health insurance. Confirm whether accommodation, transport, meals, flights, and service charge are included in the offer. Applicants should check contract terms carefully and never pay recruitment fees. Relocation is generally straightforward for hospitality professionals, but qualifications, passport validity, background checks, and legal employment status are essential.