The At Your Service Agent handles guest requests, questions, and service calls, ensuring that needs are recorded accurately and coordinated with the appropriate hotel departments. Candidates typically need a high-school diploma or hospitality training, previous customer-service or hotel experience, good English and Indonesian communication skills, and basic computer ability. The role requires a friendly telephone manner, strong organization, attention to detail, problem-solving skills, and the ability to remain calm during busy periods. Flexibility to work rotating shifts, weekends, and public holidays is expected. Candidates should consistently represent Sheraton professionally, protect guest privacy, follow service standards, and provide prompt, courteous assistance throughout the guest stay.
Sheraton Jakarta Soekarno-Hatta Airport is a Sheraton hotel serving travelers near Indonesia’s main international airport. Sheraton is one of Marriott International’s globally recognized hospitality brands, known for welcoming public spaces, comfortable accommodation, business facilities, dining, and dependable guest service. Marriott International operates a large portfolio of hotels and resorts worldwide and provides structured training, service standards, and opportunities for career development across its properties. At this hotel, employees support airport travelers, business guests, airline-related visitors, and leisure customers. The working environment is typically fast-paced and multicultural, with close cooperation among Front Office, Housekeeping, Food and Beverage, Engineering, and other departments. Benefits and employment conditions may vary according to local Indonesian regulations, the specific contract, and the hotel’s policies.
Indonesia is an archipelago of more than 17,000 islands, with Java offering the strongest concentration of hotel, tourism, business, and airport jobs. Jakarta, on Java, provides diverse employment but has heavy traffic, a fast pace, and higher living costs than many regional cities. Indonesian culture values hospitality, respect for elders, modesty, community, and polite communication; English is useful in international hotels. Lifestyle options range from busy urban dining and shopping to beaches, mountains, and cultural destinations elsewhere in the country. Employees should budget for rent, transport, health care, and daily meals, and check whether accommodation or staff transport is included. Foreign nationals generally need an employer-sponsored work permit and appropriate work visa; working on a tourist visa is not permitted. Confirm current requirements with the employer and Indonesian immigration authorities before relocating. Domestic flights connect Jakarta with Bali, Sumatra, Sulawesi, and other islands.
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