The Guest Relations Officer welcomes guests, supports check-in and check-out, handles requests and concerns, provides information about hotel services and Jakarta, and helps create a smooth, personalized stay. Candidates generally need hospitality or front-office experience, strong English communication, professional grooming, customer-service skills, and confidence using hotel systems. Knowledge of additional languages and experience with Marriott or other international hotel brands are advantages. The role requires a friendly, calm, service-focused attitude, flexibility to work rotating shifts, weekends, and public holidays, and the ability to coordinate effectively with housekeeping, food and beverage, concierge, and management teams.
Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands include Sheraton, Marriott Hotels, Westin, W Hotels, Ritz-Carlton, Courtyard, and many others. Marriott focuses on guest service, dependable operating standards, employee development, and creating memorable experiences for business and leisure travelers. Sheraton Jakarta Soekarno-Hatta Airport is designed to serve passengers, airline crews, business visitors, and travelers needing convenient access to Jakarta’s main airport. The hotel combines accommodation, dining, meeting facilities, and airport-oriented services. Employees typically work in a multicultural environment with structured training and opportunities to progress within Marriott’s global network. Benefits and employment terms vary according to the local contract, position, and hotel policies.
Indonesia offers hospitality, aviation, tourism, restaurant, retail, technology, and education opportunities, especially in Jakarta, Bali, Batam, Surabaya, and major resort areas. The country has a diverse culture shaped by hundreds of ethnic groups, languages, and traditions; respectful dress, polite communication, and awareness of religious customs are important. Lifestyle ranges from busy urban living in Jakarta to a more relaxed coastal pace on Bali or Lombok. Costs vary considerably, with Jakarta and popular tourist districts generally more expensive. Foreign workers normally need employer sponsorship and an appropriate work permit and limited-stay visa; working on a tourist visa is not permitted. Before relocating, confirm the contract, salary, accommodation, insurance, tax arrangements, and visa responsibilities. Learn basic Indonesian, prepare for tropical weather and traffic, and check local regulations before arrival.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...