The Reservations Agent manages guest bookings, amendments, cancellations and enquiries across telephone, email and reservation systems. Requirements typically include previous hotel, reservations or customer-service experience, strong English communication, accurate computer and data-entry skills, and confidence using booking or property-management systems. The candidate is expected to provide warm, professional service, explain room types and rates clearly, maximise revenue through appropriate upselling, maintain accurate reservation details and follow Marriott service standards. Flexibility to work varied shifts, attention to detail, teamwork and the legal right to work in Australia are generally required.
Marriott International is one of the world’s largest hospitality companies, operating and franchising hotels, resorts and residences across numerous international brands. Its portfolio includes Marriott Hotels, Sheraton, Westin, Ritz-Carlton, W Hotels and many others. The company is recognised for structured service standards, professional development and its Marriott Bonvoy loyalty programme. Melbourne Marriott Hotel is a full-service city property located near Melbourne’s theatres, shopping precincts, restaurants and business district. It serves corporate travellers, leisure guests, meetings and events, with accommodation, dining and conference facilities. Employees typically work in a multicultural environment focused on guest satisfaction, operational excellence, teamwork and opportunities to build a long-term career within Marriott’s global network.
Australia offers hospitality opportunities in hotels, resorts, restaurants, events and tourism, particularly in Melbourne, Sydney, Brisbane, Perth, Adelaide, Cairns and regional destinations. The culture is generally informal, multicultural and workplace-focused, with emphasis on punctuality, fairness, customer service and work-life balance. Lifestyle options range from vibrant city living and arts scenes to beaches, nature and outdoor activities. Melbourne has excellent public transport, varied dining and a cooler, changeable climate, although housing costs can be high. International applicants need a visa with work rights; common options include Working Holiday visas for eligible nationalities, employer-sponsored visas and skilled migration pathways. Requirements vary by age, occupation, passport and experience, so applicants should check the Australian Department of Home Affairs. Relocating usually involves arranging accommodation, a tax file number, bank account, health cover and sufficient savings for the initial period.
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