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Concierge

Australia The Westin Melbourne Approximately AUD $58,000–$70,000 per year, plus applicable penalty rates and benefits*
Job Description

The Concierge welcomes guests, provides local recommendations, arranges transport, dining and activities, handles requests, and helps create a personalised luxury-hotel experience. Requirements typically include relevant hotel or customer-service experience, excellent communication and organisation skills, strong local knowledge, professional presentation, and confidence using hotel systems. English proficiency is essential; additional languages are advantageous. The successful candidate is expected to remain calm under pressure, anticipate guest needs, work collaboratively across departments, maintain accurate records, and deliver consistently warm, discreet and responsive service. Flexible availability, including weekends, evenings and public holidays, is generally required.

Company Info

The Westin Melbourne is a luxury hotel in central Melbourne, operated under Westin Hotels & Resorts, part of Marriott International. Westin focuses on wellbeing-led hospitality, offering comfortable accommodation, dining, fitness facilities and thoughtful guest services for leisure and business travellers. The hotel is located near major cultural, shopping and corporate attractions, making the Concierge team an important source of local advice and personalised assistance. Marriott International is one of the world's largest hospitality companies, with a broad portfolio of hotel brands and properties across numerous countries. Employees generally work within established service standards while being encouraged to create genuine, memorable guest experiences. The Westin brand places particular emphasis on wellbeing, professional service, inclusivity and helping guests feel renewed during their stay.

Destination Guide

Australia offers opportunities across hotels, restaurants, tourism, events, healthcare, construction, technology and seasonal resort work. Melbourne has a diverse, multicultural culture, excellent cafés, arts, sport and public transport, while living costs—especially rent—can be high. Workplaces are generally informal but value punctuality, teamwork, safety and direct communication. Australia has beaches, national parks and varied climates, although it is a country rather than an island. International applicants need the correct visa: working holiday visas suit eligible young travellers, employer-sponsored visas may suit skilled workers, and student visas permit limited work subject to current rules. Employer sponsorship is not automatic, so applicants should check official Department of Home Affairs requirements. Relocation usually involves securing a visa, tax file number, bank account, accommodation and health insurance. Melbourne's concierge and hospitality roles may require evening, weekend and public-holiday availability.