The Call Centre Agent supports hotel guests by handling telephone calls, enquiries, reservations, requests and service concerns professionally. Requirements typically include good spoken and written English, clear communication, a friendly telephone manner, basic computer skills and the ability to work shifts, weekends and public holidays. Knowledge of Malay or other languages is advantageous. The successful candidate is expected to respond promptly, record guest information accurately, coordinate with hotel departments and follow Marriott and Sheraton service standards. Previous experience in a hotel, call centre or customer-service environment is helpful, although candidates with strong interpersonal skills and a willingness to learn may also be considered.
Sheraton Kota Kinabalu is an international hotel in Sabah operated under the Sheraton brand, part of Marriott International. The hotel serves leisure travellers, business guests, groups and events visiting Kota Kinabalu and the wider Borneo region. Its operations typically include accommodation, restaurants and bars, meetings and events, guest services, recreation and supporting hospitality departments. Marriott International is one of the world's largest hotel companies, with a broad portfolio of well-known brands and properties across many countries. Sheraton hotels are positioned as welcoming, community-focused properties that connect guests with local destinations while maintaining consistent global service standards. Employees generally work in a multicultural environment and may receive training, staff meals, uniform support, hotel discounts and other benefits, depending on the employment contract and local policy.
Malaysia offers hospitality, tourism, retail, technology, healthcare, education and service-sector opportunities, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Sabah, on Malaysian Borneo, combines beaches, islands, rainforest and Mount Kinabalu, with a relaxed lifestyle and strong tourism culture. Local life is multicultural, shaped by Malay, Chinese, Indian and indigenous communities, with varied food, festivals and languages. Living costs are generally moderate, though central or resort areas can be more expensive. Foreign nationals normally need an employment pass or appropriate work permit sponsored by the employer; working on a tourist entry is not permitted. Employers usually assist with documentation, but requirements depend on nationality and role. New arrivals should confirm accommodation, transport, healthcare, tax, insurance and contract details before relocating. Kota Kinabalu offers modern amenities, outdoor activities and access to nearby islands.
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