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Guest Service Agent-Four Points by Sheraton Batam

Indonesia Four Points by Sheraton Batam Approximately IDR 4,500,000–7,500,000 per month, potentially including service charge and benefits*
Job Description

The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, coordinates guest requests, and helps resolve concerns professionally. Candidates generally need a high school diploma or equivalent, good spoken and written English, strong communication and customer-service skills, basic computer knowledge, and a neat, professional appearance. Previous hotel or front-office experience is preferred, while familiarity with Marriott systems is an advantage. The role requires flexibility for rotating shifts, weekends, and public holidays, along with patience, attention to detail, teamwork, and the ability to remain calm in a busy hotel environment.

Company Info

Four Points by Sheraton Batam is a Marriott International hotel brand property located in Batam, Indonesia, a growing business and leisure destination near Singapore and Malaysia. Four Points hotels are designed for practical, comfortable stays, offering approachable service, contemporary rooms, dining, meeting facilities, and amenities for both corporate and leisure travelers. The Batam property serves international visitors, local guests, business groups, and event customers. As part of Marriott International, the hotel operates within a global hospitality network known for structured service standards, training, career development, and employee benefits that vary by location and employment status. Staff are expected to provide warm, efficient service while reflecting local Indonesian hospitality. The hotel environment is typically fast-paced, multicultural, and team-oriented, with opportunities to develop experience in front office, food and beverage, housekeeping, and other hotel operations.

Destination Guide

Batam is an Indonesian island in the Riau Archipelago, positioned close to Singapore and linked by regular ferry services. Hospitality, tourism, retail, manufacturing, logistics, maritime services, and customer support provide many employment opportunities. Daily life is generally more affordable than Singapore, with a relaxed coastal lifestyle, shopping centers, seafood restaurants, mosques, churches, and diverse communities. Indonesian is the main language, while English is useful in hotels and international businesses. New arrivals should budget for housing, transport, health insurance, and local registration; accommodation may sometimes be provided by an employer. Foreign nationals must have an Indonesian employer sponsor the appropriate work authorization, including a work permit and KITAS where applicable. Tourist or business visas do not normally permit employment. Before relocating, confirm salary, service charge, accommodation, contract terms, tax treatment, and visa sponsorship directly with the hotel.