The Director of Operational Excellence leads initiatives that improve service quality, efficiency, guest satisfaction, and financial performance across the resort. Candidates should have strong experience in luxury hospitality operations, process improvement, quality assurance, and cross-functional leadership, ideally within an international hotel group. The role requires excellent communication, analytical, coaching, and change-management skills, together with a strong understanding of hotel standards and guest expectations. The successful candidate is expected to work closely with department heads, identify operational gaps, establish measurable standards, train teams, and ensure consistent compliance with Marriott and Luxury Collection requirements. Experience in a pre-opening or resort environment would be valuable.
TA'AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo is a high-end Marriott International property in West Flores, Indonesia. Located near the coastal landscapes of Labuan Bajo and the gateway to Komodo National Park, the resort combines contemporary luxury with local Indonesian culture, nature, and destination-based experiences. It offers upscale accommodation, dining, wellness facilities, recreational activities, and personalized service for international and domestic travelers. As part of The Luxury Collection, the resort is positioned around distinctive design, authentic local storytelling, and carefully curated guest experiences rather than standardized resort tourism alone. Its operation requires strong attention to service consistency, sustainability, cultural sensitivity, and destination hospitality. The property also creates opportunities for Indonesian hospitality professionals and international leaders seeking experience in a developing luxury resort market.
Labuan Bajo is a small coastal town on Flores Island and a major base for trips to Komodo National Park, famous for dragons, coral reefs, beaches, and sailing excursions. Hospitality, tourism, marine activities, food and beverage, wellness, transport, and construction offer the main job opportunities, while English and strong service skills are valuable. Life is quieter and more community-oriented than in Jakarta or Bali, with a warm climate, spectacular scenery, and a growing tourism economy, although shopping, healthcare, and international amenities are more limited. Indonesian is the everyday language, and local customs and religious traditions should be respected. Foreign employees generally need employer sponsorship and the appropriate Indonesian work and residence permits; working on a tourist visa is not permitted. Relocation packages may include flights, housing, meals, insurance, and transport, but these should be confirmed directly with the employer.
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