Guest Experience Expert (Front Office Agent)

Job Description

The Guest Experience Expert (Front Office Agent) welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, resolves concerns, and supports a smooth guest journey. Candidates should have previous hotel or customer-service experience, strong English communication skills, professional presentation, basic computer knowledge, and the ability to work with hotel systems. Knowledge of additional languages and luxury hospitality experience is advantageous. The role requires flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to be warm, attentive, discreet, well organised, and confident when handling guest requests. A genuine interest in delivering personalised service and representing The St. Regis brand is essential.

Company Info

The St. Regis Dubai The Palm is a luxury hotel located on Palm Jumeirah, Dubai, and operates under the St. Regis Hotels & Resorts brand, part of Marriott International. The property combines the heritage of St. Regis with a contemporary Dubai setting, offering refined accommodation, restaurants, leisure facilities, and personalised butler-style service. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous brands and countries. Employees typically work within structured service standards, training programmes, and international hospitality practices. The St. Regis brand places particular emphasis on elegant presentation, anticipatory guest service, attention to detail, and creating memorable experiences for high-end travellers. Benefits for eligible employees may include accommodation or housing support, transportation, meals, medical cover, travel discounts, and career development, depending on the employment package.

Destination Guide

The United Arab Emirates is not an island, but it offers strong hospitality opportunities, especially in Dubai and Abu Dhabi, where luxury hotels, restaurants, resorts, and tourism businesses regularly recruit international staff. The culture is multicultural and welcoming, while Islamic customs influence dress, public behaviour, working hours, and religious holidays. Dubai provides a modern lifestyle with beaches, shopping, dining, entertainment, and excellent public transport, although rent and daily expenses can be high. Hospitality packages often include accommodation, transport, meals, medical insurance, and annual flights, which can significantly reduce living costs. Foreign employees normally require an employer-sponsored residence and work visa; the company generally arranges the process after an offer is accepted and medical checks are completed. Candidates should verify contract terms, working hours, benefits, probation rules, and visa responsibilities before relocating. English is widely used in hotels, while Arabic and other languages are useful advantages.