The Reservations Agent manages room bookings, modifications, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have hospitality or reservations experience, strong communication and customer-service skills, attention to detail, and good computer knowledge. Fluency in English is generally required; additional languages and experience with Marriott systems are advantageous. The successful candidate is expected to provide accurate information, maximise room sales, follow rate and availability procedures, coordinate with Front Office and Sales teams, and deliver the refined, personalised service associated with The St. Regis brand. Flexibility for shifts, weekends and public holidays is normally expected.
Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous countries. Its brands range from luxury properties such as St. Regis, Ritz-Carlton and JW Marriott to full-service and select-service hotels. The St. Regis Dubai The Palm is a luxury resort on Palm Jumeirah, offering elegant accommodation, restaurants, leisure facilities and highly personalised butler and guest services. Marriott places strong emphasis on guest satisfaction, professional standards, inclusion, learning and career mobility. Employees may receive access to structured training, internal vacancies and benefits that vary by property and employment package. The Reservations Agent supports the commercial and guest-service operation by converting enquiries into bookings while maintaining the sophisticated, anticipatory service expected from the St. Regis brand.
The United Arab Emirates is a federation of seven emirates, with Dubai and Abu Dhabi offering the largest range of hospitality, tourism, aviation, retail and business opportunities. The culture combines modern international living with Emirati traditions, Islamic values and a strong emphasis on courtesy and family. Dubai provides a diverse lifestyle, excellent restaurants, beaches, shopping, entertainment and reliable public transport, although rent and summer temperatures can be high. English is widely used in workplaces, while Arabic is the official language. Most overseas employees require employer-sponsored residence and work visas; employers commonly arrange medical tests, Emirates ID processing and permits after hiring. Review the offer carefully for accommodation, transport, insurance, meals, flights and gratuity. Bring authenticated qualifications where requested, budget for deposits and initial expenses, and follow local laws regarding dress, conduct, alcohol and public behaviour.
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