Front Office Manager

Job Description

The Front Office Manager oversees reception, guest services, reservations coordination, check-in and check-out, cashiering, and daily lobby operations. Candidates typically need hotel or hospitality experience, strong knowledge of front-office procedures, excellent communication skills, and confidence handling guest concerns. Supervisory experience, familiarity with hotel systems, and good financial and administrative awareness are usually expected. The role requires a professional appearance, sound judgment, flexibility with shifts, and the ability to remain calm during busy periods. The successful candidate is expected to lead and coach the front-office team, maintain Marriott service standards, protect guest satisfaction, coordinate with other departments, and support efficient revenue and operational performance.

Company Info

Sheraton Manila Bay is a premium city hotel in Manila operated under the Sheraton brand, part of Marriott International, one of the world's largest hospitality companies. The property serves business travelers, leisure guests, groups, and international visitors, offering accommodation, dining, meetings, and guest-service facilities in a central Manila location. Sheraton hotels are known for welcoming public spaces, dependable service, and programs designed to connect guests with the destination. Employees typically work within Marriott's global service culture, with emphasis on professionalism, teamwork, inclusion, guest satisfaction, and operational standards. Marriott International operates thousands of hotels across numerous countries and provides career opportunities in hotel operations, food and beverage, sales, finance, engineering, and leadership. Exact benefits, responsibilities, and employment terms depend on the property and the final job offer.

Destination Guide

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, cruise companies, resorts, and tourism businesses regularly seek front-office, food-and-beverage, housekeeping, and management staff. Filipino culture is generally warm, family-oriented, respectful, and service-minded, while English is widely used in workplaces. Lifestyle varies from busy metropolitan living in Manila to a slower, beach-centered pace on islands such as Boracay or Palawan. Costs are usually lower than in major Western cities, although central Manila housing and transport can be expensive. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly involving a work authorization and 9(g) employment visa; requirements can change. New arrivals should confirm rules with the Philippine Bureau of Immigration and their employer. Relocation planning should include accommodation, healthcare, local transport, weather, and typhoon preparedness.