Dir-Rooms-B

Job Description

The Director of Rooms leads the hotel’s front office, housekeeping, guest services and related rooms operations. The role typically requires substantial luxury-hotel management experience, strong knowledge of rooms division procedures, budgeting, forecasting, quality standards and guest-recovery practices. Fluency in Japanese and English is highly valuable, along with leadership, communication and problem-solving skills. The successful candidate is expected to maintain exceptional service standards, improve guest satisfaction, coach department leaders, manage staffing and operating costs, and work closely with other hotel departments. Experience with Marriott systems and luxury or international resort operations would be an advantage. The position also requires flexibility, professional presentation and the ability to work weekends, holidays and varying shifts when business needs require.

Company Info

JW Marriott Hotel Nara is a luxury hotel operated under JW Marriott, part of Marriott International, one of the world’s largest hospitality companies. Located in Nara, Japan’s historic former capital, the hotel combines refined accommodation, Japanese cultural influences, destination dining, wellness facilities and attentive international service. JW Marriott properties are designed for affluent leisure and business travelers and emphasize personalized hospitality, high operating standards and sophisticated guest experiences. Employees typically work in a multicultural environment supported by Marriott’s global training, career-development and service programs. The Nara hotel serves visitors exploring temples, gardens and cultural attractions while also hosting meetings, celebrations and luxury stays. A senior rooms leader is expected to protect the brand’s standards while adapting service to local customs and the expectations of international guests.

Destination Guide

Japan offers hospitality opportunities in hotels, resorts, restaurants, tourism, wellness and travel services, particularly in Tokyo, Osaka, Kyoto, Okinawa, Hokkaido and Nara. The culture values punctuality, courtesy, cleanliness, teamwork and attention to detail. Life is generally safe and convenient, with excellent public transport, healthcare and infrastructure, although housing and commuting can be expensive in major cities. Nara provides a quieter, culturally rich lifestyle with access to temples, parks and traditional neighborhoods, while Osaka is nearby for broader entertainment and employment options. Foreign workers usually need an employer-sponsored work visa; hospitality professionals commonly use an Engineer/Specialist in Humanities/International Services status, subject to role and qualification requirements. Candidates should confirm sponsorship, degree or experience rules, contract terms and residence procedures before relocating. Japanese language ability improves daily life and career prospects, though international luxury hotels may operate partly in English.