Learning & Development Manager

Job Description

The Learning & Development Manager is responsible for planning, coordinating and evaluating employee training across the hotel. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel operations experience. Strong communication, facilitation, coaching, presentation and organizational skills are expected. The successful candidate should understand adult learning principles, maintain training records, support onboarding, identify development needs and ensure programs meet Marriott and hotel standards. Experience with Learning Management Systems, performance development, compliance training and multicultural teams is advantageous. The role requires professionalism, confidentiality, initiative and the ability to work closely with department leaders and employees at all levels.

Company Info

Sheraton Surabaya Hotel & Towers is a full-service international hotel in central Surabaya, East Java, operated under the Sheraton brand of Marriott International. The property serves business and leisure travelers and typically offers guest rooms, restaurants, meeting and event facilities, recreational amenities and professional hospitality services. Marriott International is one of the world's largest hotel companies, with a broad portfolio of brands and properties across many countries. Sheraton hotels generally emphasize welcoming service, comfortable shared spaces, business facilities and reliable standards for both local and international guests. Employees benefit from working within a structured global hospitality organization, with access to brand procedures, service training and potential career mobility across Marriott properties. Conditions, benefits and development opportunities vary according to the local employment contract and hotel policies.

Destination Guide

Surabaya is on Java, Indonesia's most populous and economically active island. The city offers opportunities in hotels, restaurants, events, tourism, manufacturing, logistics, education and corporate services, while nearby destinations such as Malang, Mount Bromo and Bali support travel-related work. Java has a diverse culture shaped by Javanese, Madurese, Chinese-Indonesian and other communities. Life in Surabaya is urban and relatively affordable compared with Jakarta or Bali, with extensive food, shopping and transport options; traffic and heat can be challenging. Foreign employees generally need an employer-sponsored work authorization and appropriate Indonesian visa or stay permit before starting work. Employers normally assist with immigration procedures, but applicants should verify current requirements with the Indonesian embassy and the company. Relocation planning should include accommodation, health insurance, tax, banking and local language basics.