Duty Manager

Job Description

The Duty Manager oversees hotel operations during assigned shifts, supporting Front Office, guest services and other departments to ensure smooth service. Requirements generally include previous hotel or hospitality supervisory experience, strong communication skills, sound problem-solving ability and confidence handling guest concerns. Familiarity with hotel property-management systems, cash handling, safety procedures and Australian workplace standards is advantageous. The successful candidate is expected to lead by example, coordinate teams, maintain service standards, complete operational checks and respond calmly to emergencies or unexpected issues. Flexibility to work mornings, evenings, weekends and public holidays is essential.

Company Info

Four Points by Sheraton Perth is a contemporary full-service hotel located near the Perth CBD, offering accommodation, dining, meeting facilities and convenient access to the city’s business and leisure attractions. It operates under the Four Points by Sheraton brand, part of Marriott International, one of the world’s largest hotel companies. Four Points hotels are designed around approachable service, comfortable stays and practical amenities for both business and leisure travellers. Employees typically work in a multicultural environment with access to Marriott’s global training, career-development and staff-travel programs. The hotel’s team supports front-office operations, food and beverage, events, housekeeping, maintenance and guest services. As a Marriott property, it is expected to follow established brand standards while delivering friendly, locally informed service to guests visiting Perth and Western Australia.

Destination Guide

Australia offers hospitality opportunities in major cities, regional resorts and remote tourism destinations, including Perth, Sydney, Melbourne, Brisbane, Cairns and the Gold Coast. The culture is generally informal, multicultural and strongly focused on workplace safety, fairness and work-life balance. Perth provides a relaxed coastal lifestyle, warm weather, beaches, outdoor activities and a lower-density pace than Australia’s eastern capitals, although housing costs can be significant. Common visa pathways include employer-sponsored visas, the Working Holiday visa for eligible nationalities and skilled migration programs. Requirements vary by occupation, age, nationality and employer sponsorship. Before relocating, candidates should check work rights, health insurance, tax file number requirements and professional references. Renting accommodation, transport and initial living expenses should be planned carefully. Hospitality workers may improve prospects by obtaining responsible-service, food-safety or management certifications where relevant.