The At Your Service Agent manages guest telephone calls, service requests, information inquiries and internal communication, helping ensure a smooth and personalized stay. Requirements typically include strong Japanese communication skills, basic to business-level English, polite telephone etiquette and previous experience in hotel operations, customer service or a similar role. Familiarity with hotel systems and the ability to handle multiple requests accurately are advantageous. The successful candidate is expected to remain calm and professional, respond promptly, protect guest privacy and work cooperatively with Front Office and other departments. Flexibility for rotating shifts, weekends and public holidays is essential.
The Westin Yokohama is a luxury wellness-focused hotel in Yokohama, operated under Marriott International’s Westin brand. The property is designed around Westin’s core wellbeing themes, including sleep, nutrition, movement and personal renewal, and serves both international travelers and local guests. Its facilities typically include guest rooms and suites, restaurants and bars, meeting spaces, fitness and wellness services, and guest-relations operations. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across many countries. Employees at The Westin Yokohama work in a multicultural environment and are expected to deliver attentive, consistent service while representing the brand’s focus on wellbeing and thoughtful hospitality. The hotel is located in Minato Mirai, a major business, shopping and entertainment district with excellent rail connections.
Japan offers hotel, restaurant, tourism, retail and corporate service opportunities, especially in Tokyo, Yokohama, Osaka, Kyoto, Okinawa and Hokkaido. Hospitality employers value Japanese language ability, reliability, presentation and experience with international guests; English and other languages can improve prospects. Japanese culture emphasizes punctuality, respect, teamwork and careful attention to detail. Life is generally safe and convenient, with excellent public transport, but accommodation and commuting costs can be high in major cities. Yokohama provides a relaxed waterfront lifestyle while remaining close to Tokyo. Foreign workers usually need an appropriate work visa before starting employment, commonly a Specialist in Humanities/International Services visa for hotel guest-service roles, depending on duties and qualifications. Employers may support visa sponsorship, but this should be confirmed directly. Candidates should prepare certified documents, budget for deposits and living expenses, and research health insurance, taxation, residence registration and local transportation before relocating.
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