Assistant Loyalty Manager

Job Description

The Assistant Loyalty Manager supports the hotel’s loyalty programme by enrolling guests, strengthening member engagement, coordinating recognition benefits and encouraging repeat stays. The role typically requires hotel or customer relationship experience, strong communication skills, knowledge of guest service standards and confidence using hotel systems and Microsoft Office. Experience with Marriott Bonvoy or another loyalty programme is advantageous. The successful candidate is expected to be organised, commercially aware and comfortable working with guests, front office, sales and marketing teams. They should demonstrate initiative, professionalism, attention to detail and the ability to resolve concerns while protecting member satisfaction and loyalty revenue.

Company Info

Renaissance Kuala Lumpur Hotel & Convention Centre is a full-service luxury hotel in central Kuala Lumpur, operated under Marriott International’s Renaissance Hotels brand. The property serves business travellers, leisure guests, groups and convention visitors, with accommodation, restaurants, event facilities, wellness services and meeting spaces. Renaissance hotels focus on distinctive local experiences, thoughtful design and encouraging guests to discover the character of the destination. As part of Marriott International, the hotel offers structured operating standards, international career exposure, training and access to the Marriott Bonvoy loyalty ecosystem. Employees commonly work in a multicultural environment and collaborate across rooms, food and beverage, events, sales and guest experience teams. The hotel is well positioned for hospitality professionals seeking experience in a major Southeast Asian city and an internationally recognised hotel group.

Destination Guide

Malaysia offers strong opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Its culture blends Malay, Chinese, Indian and indigenous traditions, with excellent food, festivals and generally welcoming communities. Urban life is convenient and relatively affordable, while beaches, rainforests and islands provide easy weekend escapes. English is widely used in business and hospitality, although learning basic Malay is helpful. Foreign nationals normally need an employment offer and an employer-sponsored Employment Pass before starting work; approval depends on the role, salary, qualifications and current immigration rules. Employers may assist with documentation, accommodation advice and relocation. Candidates should confirm visa sponsorship, service charge, insurance, working hours and taxation directly with the hotel before accepting an offer.