Outlets Manager

Job Description

The Outlets Manager oversees the resort’s restaurants, bars and other food-and-beverage outlets, ensuring smooth daily operations, excellent guest service and strong financial performance. Candidates typically need several years of supervisory or management experience in hotel or resort food and beverage operations, good knowledge of service standards, staffing, inventory control and cost management, and strong communication skills. Experience with Marriott or another international hotel brand is advantageous. The role requires a hands-on, organised and commercially aware leader who can train and motivate diverse teams, handle guest concerns professionally, maintain health and safety standards, and work flexible shifts, including evenings, weekends and public holidays. Fluency in English is generally expected, while Thai language skills are beneficial.

Company Info

Four Points by Sheraton Phuket Patong Beach Resort is an international full-service hotel in Patong, Phuket, operated under Marriott International’s Four Points brand. The resort is designed for both leisure and business travellers, offering contemporary accommodation, restaurants and bars, meeting facilities, recreational amenities and convenient access to Patong Beach and the area’s entertainment district. Four Points hotels focus on approachable service, comfortable stays and practical amenities, including the brand’s emphasis on local food, social spaces and craft beer. Employees work within Marriott’s global hospitality network, which provides structured service standards, training opportunities and career mobility across hotels and destinations. The property serves a highly international guest base, so teamwork, cultural awareness, operational discipline and a strong commitment to guest satisfaction are important qualities for management positions.

Destination Guide

Phuket is Thailand’s largest island and a major tourism and hospitality centre, with frequent opportunities in hotels, restaurants, beach clubs, spas, tours, retail and events. Patong is lively and international, while areas such as Kata, Karon, Kamala and Phuket Old Town offer a more relaxed lifestyle. Local culture combines Thai Buddhist traditions, southern Thai food, festivals and a welcoming service culture; respectful clothing and behaviour at temples are expected. Living costs vary, with accommodation and traffic generally higher in busy tourist areas. Foreign nationals normally need a Thai employer-sponsored Non-Immigrant B visa and work permit before beginning employment; requirements should be confirmed with the employer and Thai authorities. Relocation usually involves arranging housing, health insurance, banking and transportation. English is widely used in tourism, although Thai language skills help with daily life and career progression.