Guest Experience Expert (Call Center Agent)

Job Description

The Guest Experience Expert (Call Center Agent) handles guest calls, requests, reservations, information enquiries, and service coordination before and during each stay. Candidates should have strong English communication skills, a courteous telephone manner, good computer literacy, and the ability to remain calm and organized in a busy hotel environment. Previous experience in a hotel call center, reservations, front office, or customer-service role is typically preferred. The successful candidate is expected to provide warm, personalized service, record requests accurately, coordinate with relevant departments, protect guest privacy, resolve concerns professionally, and support the high service standards associated with The Ritz-Carlton brand. Knowledge of additional languages and local Qatar tourism information may be advantageous.

Company Info

Sharq Village & Spa, a Ritz-Carlton Hotel, is a luxury beachfront resort in Doha, Qatar, inspired by traditional Qatari architecture and hospitality. The property combines elegant rooms and villas, restaurants, meeting facilities, a private beach, and a large spa offering with a distinctly Arabian atmosphere. It operates under The Ritz-Carlton brand, part of Marriott International, a global hospitality company known for luxury accommodation and highly personalized service. Employees are expected to create memorable guest experiences through attention to detail, discretion, polished communication, and thoughtful problem-solving. The hotel serves leisure travelers, business guests, families, and events, making teamwork across front office, food and beverage, housekeeping, spa, and other departments essential. Employment packages for international hires may include accommodation, meals, transportation, healthcare, annual leave, and travel benefits, depending on the contract and position.

Destination Guide

Qatar is a compact Gulf peninsula rather than an island, with Doha as its main employment and lifestyle center. Hospitality opportunities are available in luxury hotels, resorts, restaurants, events, aviation, tourism, and customer service, especially for candidates with English skills and relevant experience. Qatari culture values politeness, family, modest dress, and respect for Islamic customs; Arabic is the official language, while English is widely used at work. Life is modern and generally convenient, with international communities, shopping malls, beaches, museums, and desert activities. Summers are extremely hot, so indoor facilities and air-conditioning are important. Employees normally need employer sponsorship and a residence permit; the employer commonly arranges work authorization, medical checks, and related processing. Confirm contract benefits, accommodation, transport, medical insurance, probation terms, and recruitment fees before relocating. Qatar has no personal income tax on employment wages, but living costs vary considerably by accommodation and location.