Porter

Job Description

The Porter supports guests with luggage, arrivals, departures, transport arrangements and general assistance throughout the hotel. The role requires a friendly, professional manner, strong communication and customer-service skills, physical ability to lift and move luggage, and the flexibility to work shifts, weekends and public holidays. Previous hotel, porter, bell desk or guest-service experience is helpful but may not be essential. A valid driver’s licence and confidence assisting with vehicles may be expected. The successful candidate should be well presented, reliable, attentive to detail and comfortable working as part of a busy team. They are expected to create a welcoming first and last impression while consistently reflecting Westin’s service standards.

Company Info

The Westin Brisbane is part of Westin Hotels & Resorts, a premium Marriott International brand focused on wellbeing, restorative stays and thoughtful guest service. Westin properties are known for wellness-oriented facilities, comfortable accommodation, nutritious dining and service designed to help travellers feel refreshed. Marriott International is one of the world’s largest hospitality companies, operating and franchising hotels and resorts across numerous countries and managing a broad portfolio of recognised brands. At The Westin Brisbane, colleagues support leisure and business travellers while working in a professional, multicultural hotel environment. Team members are generally expected to demonstrate Marriott’s service values, maintain high presentation standards and contribute to a positive guest experience. Employment may provide access to hospitality training, internal career development and Marriott associate travel benefits, subject to eligibility and local employment conditions.

Destination Guide

Australia is a large island country with strong employment opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and skilled trades. Brisbane offers a warm subtropical climate, outdoor living, riverfront areas and a relaxed but growing city lifestyle. Australian workplaces generally value punctuality, clear communication, teamwork, safety and a friendly, practical attitude. Living costs can be high, especially for rent, transport and utilities, so researching accommodation and budgeting before arrival is important. Visa options vary: working-holiday visas suit eligible young travellers, while employer-sponsored, skilled and student visas may apply to other applicants. Foreign workers normally need the right to work before starting employment, and hospitality roles may involve evening, weekend and holiday shifts. New arrivals should arrange a tax file number, Australian bank account, suitable health cover and local accommodation. Brisbane has public transport, an international airport and access to Queensland’s beaches and regional attractions.