The Reservation Sales Agent handles guest booking enquiries by phone, email, and other channels, converts enquiries into reservations, updates booking details, and explains room types, rates, packages, and resort facilities. Candidates should have good spoken and written English, strong customer-service and communication skills, attention to detail, and confidence using reservation or property-management systems. Previous hotel reservations, front-office, sales, or call-centre experience is usually preferred. Knowledge of Phuket or luxury hospitality is an advantage, while additional languages may be valuable. The role requires a professional manner, accurate record keeping, sales awareness, flexibility with shifts, and the ability to remain helpful and calm during busy periods.
Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium, and select-service brands. Its properties are known for structured service standards, guest-focused operations, international training, and career opportunities across departments. Phuket Marriott Resort and Spa, Nai Yang Beach is a beachfront resort near Phuket International Airport, offering accommodation, restaurants, wellness facilities, meeting spaces, and leisure experiences for both international and local guests. The resort serves holidaymakers, families, groups, and business travellers, making reservations a commercially important department. Employees can typically expect a multicultural workplace, formal operating procedures, opportunities for internal development, and benefits that may include meals, uniforms, training, and preferential hotel rates. Exact benefits and service-charge arrangements depend on the employment contract and local property policy.
Phuket is Thailand’s largest island and a major tourism centre, with job opportunities in hotels, restaurants, travel companies, diving, wellness, retail, events, and tour operations. Nai Yang and the northwest coast are generally quieter than Patong, while Phuket Town offers local food, markets, cafés, and cultural attractions. Thai culture places value on politeness, respect, modest behaviour, and maintaining a calm manner; English is common in tourism, but basic Thai is useful. Living costs vary greatly, with shared accommodation and local food offering affordable options, while popular beach areas are more expensive. Foreign employees normally need a job offer, a Non-Immigrant B visa, and a Thai work permit arranged with employer support before legally working. Bring certified documents and allow time for immigration procedures. Healthcare, transport, and housing should be researched before relocating, especially during the high season.
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