The Service Express Agent supports hotel guests by answering telephone calls, handling requests, coordinating with departments, recording service details, and following up to ensure guest satisfaction. Mandarin fluency is expected, along with good English and preferably Bahasa Indonesia. Candidates should have strong communication, listening, telephone etiquette, computer, and problem-solving skills. Previous experience in hotel guest services, a call center, or front office operations is advantageous. The role requires a professional appearance, patience, attention to detail, and the ability to remain calm while handling multiple requests. Flexibility to work rotating shifts, weekends, and public holidays is essential. A warm, discreet, service-focused attitude and familiarity with luxury hospitality standards are important.
The Westin Resort Nusa Dua, Bali is a luxury beachfront resort operated under Westin Hotels & Resorts, part of Marriott International. Westin focuses on guest wellbeing through its wellness-oriented brand promise, comfortable accommodations, nutritious dining, fitness facilities, spa services, and restorative experiences. Located within the integrated Nusa Dua resort area, the property serves international leisure travelers, families, groups, and corporate or conference guests. Marriott International is one of the world's largest hospitality companies, managing and franchising thousands of hotels across numerous brands and countries. Employees typically work in a multicultural environment with structured service standards, training opportunities, and access to Marriott's global hospitality network. Benefits and employment conditions vary by local contract, department, and Indonesian regulations.
Bali is Indonesia's best-known tourism island and offers employment opportunities in hotels, restaurants, villas, wellness centers, events, transportation, and travel services, especially around Nusa Dua, Kuta, Seminyak, Sanur, and Ubud. Balinese culture is shaped by Hindu traditions, temple ceremonies, offerings, dance, music, and strong community ties. The lifestyle combines a relaxed tropical setting with busy peak-season hospitality work. Living costs vary: accommodation near resort areas can be expensive, while inland locations are generally more affordable. Foreign nationals normally need an employer-sponsored work permit and appropriate Indonesian work visa; working on a tourist visa is not permitted. Employers usually guide successful candidates through immigration and documentation. Before relocating, confirm salary, service charge, housing, insurance, transport, contract terms, and visa sponsorship. Learn basic Bahasa Indonesia and respect local religious customs and dress expectations.
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