The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to requests, resolves concerns, provides information about resort facilities and activities, and helps create a memorable stay. Candidates should have hospitality or customer-service experience, strong communication and interpersonal skills, a professional appearance, attention to detail, and confidence using hotel systems. Fluency in English is normally required; additional languages are advantageous. The role requires flexibility for rotating shifts, weekends and holidays, cultural awareness, teamwork, and the ability to remain calm while handling guest issues. Previous experience in a luxury hotel or resort is preferred, along with a genuine service-oriented attitude.
Sheraton Maldives Full Moon Resort & Spa is a luxury island resort located on Furanafushi Island in North Malé Atoll, approximately 15 minutes by speedboat from Velana International Airport. It operates under Sheraton Hotels & Resorts, a global Marriott International brand known for welcoming spaces, comfortable accommodation and dependable full-service hospitality. The resort offers guest rooms and villas, restaurants and bars, a spa, recreational facilities, water activities, events and family-oriented experiences. Its workforce serves international leisure travelers and is expected to deliver warm, professional and culturally sensitive service. As part of Marriott International, the resort generally provides structured training, global service standards and opportunities for career development across the hospitality group. Employment packages for overseas staff commonly include accommodation, meals, work authorization support and access to resort facilities, subject to the specific contract.
The Maldives offers hospitality jobs in resorts, hotels, restaurants, diving, watersports, housekeeping, engineering, finance and guest services. Resort islands are multicultural workplaces where English is widely used, while Dhivehi is the national language. Life is scenic and community-focused, with beaches, snorkeling, diving and water activities, but resort employees usually live in shared staff accommodation and follow scheduled shifts. Local islands are more conservative: modest clothing is expected away from resort beaches, alcohol is generally restricted outside resorts, and Ramadan may affect dining and working routines. Foreign employees normally need an employer-sponsored Employment Approval and work visa before legally working; the employer usually arranges the application, medical checks and related documentation. Candidates should confirm salary, service charge, accommodation, meals, flights, insurance, contract length and leave before relocating. Travel is typically through Velana International Airport, followed by speedboat or domestic flight transfers. Costs and connectivity vary between resort and local islands.
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