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Chief Concierge

Japan The Tokyo EDITION Toranomon Approximately ¥4,500,000–¥6,500,000 per year, depending on experience and benefits*
Job Description

The Chief Concierge leads the concierge team and delivers highly personalized service to guests at The Tokyo EDITION, Toranomon. Responsibilities include managing guest requests, arranging transportation, dining, entertainment and local experiences, coordinating with hotel departments and external partners, and resolving service issues professionally. Candidates are expected to have substantial experience in luxury hotels or a comparable guest-service environment, strong knowledge of Tokyo, excellent communication skills, and the ability to lead and coach a team. Fluency in Japanese and English is highly desirable, along with discretion, cultural awareness, attention to detail, a polished appearance and flexibility to work shifts, weekends and holidays.

Company Info

The Tokyo EDITION, Toranomon is a luxury lifestyle hotel operated under EDITION Hotels, Marriott International’s design-led boutique brand. Located in central Tokyo, the hotel combines contemporary architecture, refined interiors, restaurants, bars and personalized service aimed at modern luxury travelers. EDITION properties focus on creating distinctive social spaces and memorable experiences rather than following a traditional large-hotel format. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of global hotel brands and extensive career development opportunities. Employees typically work in an international environment and may receive benefits such as staff rates, training, meals or allowances, and access to Marriott’s global opportunities, subject to local policy. The Chief Concierge role is particularly important in representing the hotel’s service culture and connecting guests with Tokyo’s dining, culture, shopping and entertainment.

Destination Guide

Japan offers strong opportunities in luxury hotels, restaurants, tourism, technology, education and international business, especially in Tokyo, Osaka, Kyoto, Okinawa and Hokkaido. The culture values punctuality, courtesy, cleanliness, teamwork and respect for hierarchy, while cities provide excellent public transport, healthcare, food and entertainment. Tokyo is energetic and convenient but expensive; regional areas offer a slower lifestyle and lower housing costs. Foreign workers generally need a suitable work visa sponsored by an employer, with eligibility depending on the role, qualifications and nationality. Hospitality applicants should prepare Japanese and English CVs, verify whether the employer supports visa sponsorship, and budget for housing deposits, transport and initial living expenses. Learning Japanese greatly improves daily life and career prospects, although international luxury hotels often use English. Japan has four seasons, and employees should expect structured workplaces, careful procedures and busy periods during holidays and tourism seasons.