The Director of Spa leads all spa and wellness operations at Mandapa, ensuring exceptional guest experiences, strong financial performance, high service standards, and compliance with Marriott and Ritz-Carlton policies. Requirements typically include substantial luxury spa or hotel management experience, leadership ability, commercial awareness, strong communication skills, and knowledge of wellness treatments and operations. The successful candidate is expected to recruit and develop colleagues, manage budgets and revenue, oversee treatment quality, maintain health and safety standards, build guest loyalty, and collaborate effectively with other resort departments. Experience in an international luxury property and familiarity with Indonesian hospitality practices would be advantageous.
Mandapa, a Ritz-Carlton Reserve is a secluded luxury resort in Ubud, Bali, operated under Marriott International's Ritz-Carlton Reserve brand. Set beside the Ayung River among rice fields and tropical landscapes, the resort delivers highly personalized stays centered on Balinese culture, nature, wellness, and refined hospitality. Its accommodation includes private villas and suites, supported by restaurants, spa and wellness facilities, cultural activities, butler-style service, and curated guest experiences. Ritz-Carlton Reserve properties are designed for intimate, place-led luxury rather than conventional large-resort tourism. Marriott International provides the wider corporate structure, professional standards, training opportunities, and global mobility associated with one of the world's largest hospitality companies. The resort attracts affluent international travelers and expects leaders to combine commercial discipline with genuine warmth, cultural respect, discretion, and exceptional attention to detail.
Bali is Indonesia's main international hospitality destination, with employment opportunities across luxury resorts, villas, restaurants, wellness retreats, events, and tourism businesses. Ubud is quieter and culturally focused, surrounded by rice terraces, temples, craft communities, and wellness centers; beaches and larger urban services are available in southern Bali. Balinese Hindu traditions shape daily life, ceremonies, dress, and community relationships, so respectful behavior and cultural sensitivity are essential. The lifestyle is tropical and social, though traffic, humidity, seasonal tourism, and rising housing costs can be challenging. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, commonly arranged through the company; working on a tourist visa is not permitted. Candidates should confirm salary, service charge, accommodation, healthcare, flights, tax treatment, and relocation support before accepting an offer. English is valuable in luxury hospitality, while basic Indonesian greatly helps with daily life and workplace integration.
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