Reservations Agent

Job Description

The Reservations Agent manages individual and group room bookings, answers guest enquiries, updates reservations accurately, and supports the hotel’s occupancy and revenue goals. Candidates are generally expected to have hospitality, reservations, or customer-service experience, strong communication skills, attention to detail, and confidence using reservation or hotel property-management systems. For The Westin Yokohama, Japanese and English communication ability is likely important, while additional languages are beneficial. The role requires professionalism, patience, a sales-oriented approach, and the ability to handle changing requests, complaints, and busy periods. Flexibility for shifts, weekends, and public holidays may also be expected.

Company Info

Marriott International is one of the world’s largest hospitality companies, operating and franchising thousands of hotels and resorts across numerous countries. Its portfolio includes well-known brands such as Marriott Hotels, Westin, Sheraton, Ritz-Carlton, St. Regis, W Hotels, and Courtyard. The Westin Yokohama is part of Marriott’s premium Westin brand, which focuses on wellbeing, restorative stays, healthy dining, fitness, and thoughtful service. Located in Yokohama, the hotel serves international visitors, business travellers, and leisure guests. Marriott places emphasis on guest satisfaction, operational standards, inclusion, professional development, and opportunities for employees to build long-term careers across its global hotel network. Specific compensation, benefits, and employment conditions vary according to the property, contract type, experience, and Japanese labour regulations.

Destination Guide

Japan is an island nation with varied opportunities in hotels, tourism, restaurants, technology, manufacturing, education, and international business. Tokyo, Yokohama, Osaka, Kyoto, Fukuoka, and Okinawa are major employment centres, while resort areas offer seasonal hospitality work. Japanese workplaces commonly value punctuality, teamwork, courtesy, and attention to detail. Life is generally safe and convenient, with excellent rail transport, though housing and commuting costs can be high in major cities. Foreign nationals normally need an employer-sponsored work visa matching their occupation; a Certificate of Eligibility is typically arranged before arrival. Hospitality applicants should confirm whether their role qualifies under the appropriate status of residence and whether Japanese-language ability is required. Relocation usually involves securing housing, registering an address, arranging health insurance and pension, and obtaining a residence card. Learning everyday Japanese significantly improves workplace integration and daily life.