The Reservations Agent manages room reservations by phone, email, and booking systems, providing accurate information about rates, availability, packages, and hotel services. Candidates should have customer service or hotel reservations experience, strong communication skills, attention to detail, and confidence using reservation and computer systems. English and Japanese communication ability is highly valuable for this Tokyo-based role; additional languages are an advantage. The successful candidate is expected to respond promptly and professionally, convert enquiries into bookings, maintain accurate guest records, handle changes or cancellations, and coordinate closely with Front Office, Sales, and Revenue Management. A polished presentation, flexibility for shift work, problem-solving ability, and a genuine interest in luxury hospitality are also expected.
The Tokyo EDITION, Toranomon is a luxury hotel in central Tokyo operated under Marriott International's EDITION brand. EDITION combines the service standards and global reach of Marriott with a distinctive, design-led lifestyle concept. The Toranomon property is known for contemporary interiors, refined dining and bar experiences, wellness facilities, and panoramic city views. Its guests typically include international leisure travellers, business visitors, and luxury-event clientele. Employees work in a modern, multicultural environment where personalised service, discretion, teamwork, and attention to detail are important. Marriott International provides the wider organisation, training resources, and potential career mobility across its worldwide hotel portfolio. The role therefore offers exposure to both a high-end Tokyo operation and an international hospitality company.
Japan offers strong opportunities in hotels, restaurants, tourism, technology, education, and international business, particularly in Tokyo, Osaka, Kyoto, and resort areas such as Okinawa and Hokkaido. Workplace culture generally values punctuality, politeness, teamwork, reliability, and respect for hierarchy. Tokyo provides excellent public transport, diverse food, shopping, and entertainment, but housing and daily expenses can be high. Other cities may offer a slower pace and lower rents. Foreign nationals normally need an appropriate work visa, employer sponsorship, a valid passport, and supporting education or experience documents. Hospitality roles may require Japanese ability, while international luxury hotels often seek both Japanese and English speakers. Employers may assist with visa procedures, but candidates should confirm sponsorship, accommodation, relocation costs, tax, insurance, and working hours before accepting an offer. Japan has four seasons, efficient infrastructure, and excellent safety, though adapting to language, workplace etiquette, and compact urban living can take time.
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