Reservations Supervisor

Job Description

The Reservations Supervisor manages daily reservation operations, coordinates room bookings, monitors availability and rates, and supports the reservations team in delivering accurate, prompt service. Requirements typically include hotel reservations or front-office experience, strong knowledge of booking systems and Microsoft Office, excellent communication skills, and fluency in English; additional languages are beneficial. The candidate is expected to supervise colleagues, handle guest and travel-agent enquiries, maintain accurate records, support revenue strategies, resolve booking issues, and work closely with Front Office, Sales, and Revenue Management. Flexibility, attention to detail, professional presentation, and the ability to work under pressure are important in this luxury-hotel environment.

Company Info

Sharq Village & Spa, a Ritz-Carlton Hotel, is a luxury beachfront property in Doha, Qatar, operated under the Marriott International portfolio. The resort combines traditional Qatari architecture and Arabian hospitality with refined accommodation, restaurants, event facilities, private beach access, and a full-service spa. Its location provides convenient access to Doha’s business districts, cultural attractions, and Hamad International Airport. As a Ritz-Carlton property, the hotel places strong emphasis on personalized guest service, polished presentation, discretion, and attention to detail. Employees typically work in an international hospitality environment and may receive Marriott benefits such as training, career-development opportunities, staff meals, accommodation or housing support, transport, medical coverage, and travel discounts, depending on contract terms and eligibility.

Destination Guide

Qatar is a compact Gulf country rather than an island, with Doha as its main employment and lifestyle hub. Hospitality opportunities are common in luxury hotels, resorts, restaurants, event venues, and tourism businesses, especially for candidates with international experience and strong English skills. The culture is welcoming but conservative: modest dress, respect for Islamic customs, and sensitivity during Ramadan are important. Life is modern and convenient, with excellent shopping, beaches, museums, dining, and desert activities, although summers are extremely hot. Most foreign employees require employer-sponsored residence and work permits; employers commonly arrange visas, medical checks, contracts, and sometimes accommodation or transport. Before relocating, confirm salary, housing, flights, insurance, working hours, probation, and end-of-service benefits in writing. Qatar has no personal income tax on most employment income, but living costs can be high.