Mgr-Quality

Job Description

The Quality Manager is responsible for maintaining and improving hotel service standards, guest satisfaction, operational consistency, and compliance with Marriott and Sheraton brand requirements. Typical requirements include hospitality management experience, strong knowledge of quality assurance procedures, excellent communication skills, attention to detail, and confidence working with operational departments. Experience with guest feedback systems, audits, inspections, staff coaching, and performance reporting is valuable. The successful candidate is expected to identify service gaps, coordinate improvement plans, support training, monitor guest comments, and work collaboratively with department leaders. Fluency in Japanese is likely important for this Hiroshima-based role, while English communication and familiarity with international hotel operations would be advantageous.

Company Info

Sheraton Grand Hiroshima Hotel is an upscale international hotel located beside Hiroshima Station, offering convenient access to the city, regional attractions, and transport connections. The hotel operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. It serves business travelers, tourists, groups, and events through guest rooms, restaurants, meeting facilities, and associated services. Sheraton hotels generally emphasize welcoming service, dependable standards, community connection, and comfortable spaces for both work and leisure. As part of Marriott, the property provides employees with exposure to global operating procedures, structured service expectations, professional development opportunities, and potential access to international career pathways. Working at the hotel typically involves collaboration across multicultural teams and a strong focus on guest experience, brand quality, safety, and operational efficiency.

Destination Guide

Japan offers opportunities in hotels, restaurants, tourism, technology, education, manufacturing, healthcare, and international business. Major employment centers include Tokyo, Osaka, Kyoto, Nagoya, Fukuoka, Sapporo, and Hiroshima. Japanese workplace culture values punctuality, courtesy, teamwork, hierarchy, reliability, and careful attention to detail. Daily life is safe and convenient, with excellent public transport, modern healthcare, and varied food and cultural experiences, although housing and living costs can be high in major cities. A work visa normally requires employer sponsorship and a Certificate of Eligibility before arrival; the appropriate status depends on the occupation and qualifications. Hospitality applicants should confirm language expectations, as Japanese ability can be important for guest-facing and supervisory roles. Relocating involves arranging accommodation, residence registration, health insurance, banking, taxes, and possibly a local phone contract. Hiroshima offers a more relaxed lifestyle than Tokyo while retaining strong transport links and cultural attractions.