Reservations Associate

Job Description

The Reservations Associate manages guest room reservations, amendments, cancellations and related enquiries through telephone, email and booking systems. The role requires strong communication and customer-service skills, attention to detail, computer literacy and the ability to work accurately in a busy hotel environment. Previous experience in hotel reservations, front office or a similar customer-facing role is advantageous. The candidate is expected to understand room types, rates, packages and hotel policies, maintain accurate booking records, coordinate with front office and revenue teams, and identify opportunities to upsell rooms or services. Flexibility to work shifts, weekends and public holidays is normally required, along with professional grooming, teamwork and a helpful attitude.

Company Info

Sheraton Colombo Hotel is part of Sheraton Hotels & Resorts, a globally recognised hospitality brand operated under Marriott International. The Colombo property serves business and leisure travellers visiting Sri Lanka’s commercial capital, offering accommodation, dining, meetings and events, and guest services. Sheraton hotels are known for welcoming public spaces, professional service and facilities designed to connect travellers and local communities. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and properties across many countries. Employees typically receive structured training, international service standards and opportunities to develop careers within the hotel and the wider Marriott network. At Sheraton Colombo, a Reservations Associate supports the commercial and guest-service operation by helping customers select suitable accommodation and ensuring bookings are recorded accurately and handled efficiently.

Destination Guide

Sri Lanka offers opportunities in hotels, resorts, travel agencies, aviation, restaurants, technology, education and international services, especially in Colombo, Galle, Kandy and major coastal destinations. The culture combines South Asian, Buddhist, Hindu, Muslim and Christian traditions, with strong hospitality, family connections and respect for elders. Lifestyle costs are generally lower than in many global cities, although Colombo rents and imported goods can be expensive. The island has tropical beaches, highlands, wildlife parks and historic cities, with warm weather year-round and monsoon seasons that vary by region. Foreign workers normally need an employment visa or residence approval sponsored and supported by the employer; working on a tourist visa is not permitted. Candidates should confirm current immigration rules, qualifications, accommodation, healthcare and tax arrangements before relocating.