The Loyalty Manager is responsible for strengthening guest loyalty and delivering a consistent, personalized experience for Marriott Bonvoy members. Requirements typically include hotel operations or guest-relations experience, strong communication skills, knowledge of loyalty programs, customer-service standards, and proficiency in English and relevant hotel systems. The candidate is expected to identify member preferences, coordinate recognition benefits, support enrollment and engagement targets, resolve service concerns, and work closely with Front Office, Food and Beverage, Sales, and Housekeeping teams. The role requires professionalism, attention to detail, commercial awareness, discretion with guest information, and the ability to coach colleagues while maintaining Marriott and Sheraton service standards.
Sheraton Colombo Hotel is a premium international hotel in Colombo operating under the Sheraton brand and Marriott International, one of the world's largest hospitality companies. The property serves business travelers, leisure guests, groups, and events, offering accommodation, dining, meetings, and guest-experience services. As part of Marriott's global network, the hotel follows established standards for service quality, safety, professional development, and Marriott Bonvoy member recognition. Employees typically work in a multicultural environment and collaborate across rooms, food and beverage, sales, finance, engineering, and guest services. Sheraton hotels are known for welcoming public spaces, business-friendly facilities, and a focus on connecting guests with the destination. The Colombo property provides opportunities for hospitality professionals seeking international brand exposure and career growth in Sri Lanka's expanding tourism sector.
Sri Lanka offers opportunities in hotels, resorts, restaurants, tourism, aviation, technology, finance, education, and wellness, especially in Colombo, the south coast, Kandy, and the cultural triangle. The workplace culture is generally courteous and relationship-oriented, with English widely used in international hotels and offices; Sinhala and Tamil are the main local languages. Lifestyle costs are lower than in many global cities, although central Colombo housing and imported goods can be expensive. The island combines beaches, wildlife, tea country, historic sites, and a warm tropical climate, with a relaxed social culture and strong family traditions. Foreign employees normally need an employer-sponsored work or residence visa and should confirm requirements with Sri Lankan immigration and the hiring company before travel. Plan for health insurance, suitable accommodation, banking arrangements, and transport. Local salaries are usually quoted in Sri Lankan rupees and may include meals, service charge, accommodation, or other hotel benefits.
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