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Floor Captain

Taiwan Courtyard by Marriott Taipei Downtown NT$35,000–NT$45,000 per month, potentially plus service charge, overtime and hotel benefits*
Job Description

The Floor Captain supervises daily restaurant-floor operations, coordinates service between guests, servers and the kitchen, and helps ensure a smooth, welcoming dining experience. Typical requirements include previous experience in hotel or restaurant service, strong communication and guest-service skills, attention to detail, and the ability to lead a team during busy periods. Mandarin is generally important in Taipei, while conversational English is valuable in an international hotel. The successful candidate is expected to maintain service standards, handle guest requests or complaints professionally, support staff training, monitor cleanliness and table readiness, and follow food-safety and hotel procedures. Flexibility for shifts, weekends and public holidays is essential.

Company Info

Courtyard by Marriott Taipei Downtown is a contemporary business-oriented hotel in Taipei, operated under Marriott International’s Courtyard brand. The hotel serves business travelers, tourists, groups and local dining guests, offering accommodation, food and beverage outlets, meeting facilities and Marriott Bonvoy service standards. Courtyard properties typically emphasize practical comfort, efficient service and a friendly, professional guest experience. Employees work within an international hospitality environment and may receive structured training, staff meals, uniforms, discounts and opportunities to move within Marriott’s global network, depending on the employment package. Marriott International is one of the world’s largest hospitality companies, with hotels and resorts across numerous brands and countries. Working at this property can provide useful experience in hotel restaurant operations, guest relations and supervisory leadership in Taiwan’s competitive tourism market.

Destination Guide

Taiwan offers hospitality opportunities in Taipei, Taichung, Kaohsiung, Hualien and resort areas, particularly in hotels, restaurants, tourism, technology and international education. Its culture blends Chinese traditions, Indigenous heritage, Japanese influence and modern urban life. People generally value politeness, reliability and respectful communication. Taipei provides excellent public transport, convenient healthcare, night markets and varied food, although rent can be high. Other cities may offer a more relaxed lifestyle and lower living costs. Foreign employees normally need an employer-sponsored work permit before beginning work; visa and residence requirements depend on nationality, job level and contract, so confirmation with the employer and Taiwan’s National Immigration Agency is essential. Relocation costs should include housing deposits, transport, health insurance arrangements and document legalization. Learning basic Mandarin is highly beneficial for daily life and workplace communication, even when English is used with international guests.

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