The Guest Experience Expert welcomes guests, assists with check-in and check-out, responds to requests, provides information about hotel facilities and local attractions, and helps resolve concerns professionally. Candidates should have strong communication and customer-service skills, a pleasant personality, and good attention to detail. Previous experience in hotel front office, guest relations, or a similar service role is helpful. The position generally requires flexibility to work shifting schedules, weekends, and holidays, along with basic computer knowledge and the ability to remain calm in a fast-paced environment. Fluency in English and a genuine interest in creating memorable guest experiences are expected.
Sheraton Manila Hotel at Newport World Resorts is part of Marriott International’s global Sheraton brand, known for full-service hotels that connect travelers with local communities and provide comfortable spaces for business and leisure. Located near Ninoy Aquino International Airport, the hotel serves international visitors, corporate guests, families, and convention travelers. Its services typically include accommodation, restaurants and bars, meeting facilities, guest recreation, and concierge support. The property benefits from its location within Newport World Resorts, a major entertainment and lifestyle destination in Pasay City. Employees are expected to deliver warm Filipino hospitality while following Marriott’s service standards, safety procedures, and commitment to inclusion, teamwork, and professional development.
The Philippines offers hospitality, tourism, food and beverage, retail, call-center, healthcare, education, and technology opportunities, especially in Metro Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed beach communities; costs are generally lower than in many Western countries, although Manila rent and transport can be expensive. The country has thousands of islands, tropical weather, excellent beaches, and diverse regional cuisines, but also rainy seasons and occasional typhoons. Foreign workers normally need an employer-sponsored work permit and an appropriate visa, commonly an Alien Employment Permit and 9(g) work visa. Secure a written job offer, confirm benefits and accommodation, and use official government channels before relocating.
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