The Reservation Agent handles guest bookings, inquiries, amendments, cancellations, and accurate recording of reservation details. Candidates should have hospitality or reservations experience, strong communication skills, attention to detail, and confidence using reservation or hotel property-management systems. English proficiency is generally expected, while knowledge of Indonesian and other languages is advantageous. The role requires professionalism, prompt responses, sales awareness, and the ability to coordinate effectively with Front Office, Sales, and other hotel departments. Candidates should be service-oriented, organized, flexible with shifts, and comfortable working in a resort environment.
Natra Bintan, a Tribute Portfolio Resort, is a waterfront resort located in Bintan Resorts, Indonesia. The property operates under Marriott International’s Tribute Portfolio brand, a collection known for distinctive independent hotels with individual character and locally influenced guest experiences. Natra Bintan offers accommodation, leisure facilities, dining, recreational activities, and event services for both domestic and international visitors. Its setting near the beach and lagoon supports a holiday-focused operating environment, with teams serving leisure travelers, families, groups, and corporate guests. As a Marriott-affiliated property, the resort is expected to follow established standards for guest service, reservations, brand presentation, and operational professionalism, while retaining a strong local identity.
Bintan is an Indonesian island in the Riau Archipelago, known for beaches, resorts, mangroves, seafood, and easy access from Singapore by ferry. Employment opportunities are concentrated in hotels, restaurants, tourism, recreation, transport, retail, and resort administration. Local culture combines Malay traditions with wider Indonesian influences; respectful dress, polite communication, and awareness of religious customs are important. Life is generally quieter and less expensive than in Jakarta, although resort areas can cost more and transport outside them may be limited. Foreign employees normally need employer sponsorship and the appropriate Indonesian work and stay permits; working on a tourist visa is not permitted. Applicants should confirm visa arrangements, accommodation, transport, insurance, salary, and contract terms with the employer before relocating. Indonesian language skills are useful, while English is valuable in international resorts.
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